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Featured articles

• How do I checkout?
• I forgot my password – how do I login?
• Is METRIN cruelty-free?
• How do I update my shipping or billing address?
• Where are the travel or mini size products on the website?

Quick Start Guide

• What should I order to get started?
• Why five steps?
• Will Metrin help with my skin problem?
• Can I buy METRIN from a store?
• What is covered under the 6 Month Promise?
• Can I pick up from your Vancouver location?
• How long will the bottles last?

Skincare System

• How do I use the METRIN Skincare System for Women?
• What is the difference between the Men’s and Women’s Skincare Systems?
• What happens if I run out of a single bottle faster than the others?
• Does METRIN contain sunscreen or SPF?
• Does METRIN sell sunscreen?
• How do I use the METRIN Skincare System for Men?
• How can I shave with METRIN?
• How is METRIN's Skincare System different from other products?
• View all articles in “Skincare System”

Skin Conditions

• How does METRIN treat Acne & Pimples?
• How does METRIN treat Combination Skin?
• How does METRIN treat Dry Skin?
• How does METRIN treat Oily Skin?
• How does METRIN treat Large Pores & Blackheads?
• How does METRIN treat Wrinkles & Fine Lines?
• How does METRIN treat Dark Circles?
• How does METRIN treat Dark Spots (Sunspots)?
• View all articles in “Skin Conditions”

General

• Can teenagers use METRIN?
• What ages can use Metrin?
• Is METRIN using the same formula since 1932?
• Why haven’t I ever heard of METRIN?
• Is METRIN really 85 years old?
• Who is Macil Sumpter?
• Is METRIN the same as CLC?
• Is METRIN the same as Biogime?
• View all articles in “General”

Ordering and Account Management

• How do I checkout?
• How do I sign in to my account?
• I forgot my password – how do I login?
• How do I cancel an order?
• Does the Men’s Skincare System come in other sizes?
• Where are the travel or mini size products on the website?
• I’m not sure if I have an account
• What is the Wish List and how should I use it?
• View all articles in “Ordering and Account Management”

Billing

• How do I update my credit card?
• How can I pay for METRIN?
• Do you accept payment by check or money orders?
• Why can’t I use PayPal to buy METRIN?
• Will METRIN charge my credit card without my permission?
• Is the METRIN Skincare System a subscription service?

Shipping

• How do I track my order?
• Where does METRIN ship to?
• How long will it take for my products to arrive?
• How do you calculate your shipping rates?
• How do I update my shipping or billing address?
• Where does METRIN ship from?
• How long will it take for my products to leave your warehouse?
• Do I have to sign for my package?
• View all articles in “Shipping”

Returns & Guarantees

• How are METRIN products guaranteed?
• Why isn't the 6 Month Promise applicable to all products?
• How can I return the Skincare System under the 6 Month Promise?
• Will I get all of my money back from returning under a guarantee?
• How can I return my order?
• 30 Day Return Policy
• What can I do if my order leaked in transit?

METRIN Rewards

• How does METRIN Rewards work?
• How do I join METRIN Rewards?
• METRIN Rewards Dashboard
• How many points do I need for a reward?
• Member Referral App
• How do I earn points with METRIN Rewards?
• I ordered - why didn't I earn points?
• Where do I enter my birthday?
• View all articles in “METRIN Rewards”

Ingredients

• Where can I find a list of ingredients?
• Is METRIN organic?
• Is METRIN gluten-free?
• Is METRIN cruelty-free?
• Is METRIN vegan?
• Is METRIN fragrance-free?
• Is METRIN dye-free?
• Is METRIN sugar-free?
• View all articles in “Ingredients”