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Featured articles
5 articles
How do I checkout?
I forgot my password – how do I login?
Is METRIN cruelty-free?
How do I update my shipping or billing address?
Where are the travel or mini size products on the website?
Quick Start Guide
7 articles
What should I order to get started?
Why five steps?
Will Metrin help with my skin problem?
Can I buy Metrin from a store?
What is covered under the 6 Month Promise?
Can I pick up from your Head Office in Vancouver, BC?
How long will the bottles last?
Skincare System
18 articles
How do I use the METRIN Skincare System for Women?
What is the difference between the Men’s and Women’s Skincare Systems?
What happens if I run out of a single bottle faster than the others?
Do Metrin products contain sunscreen or SPF?
How do I use the METRIN Skincare System for Men?
How can I shave with METRIN?
How is METRIN's Skincare System different from other products?
Can I purchase the steps in the Accelerated Performance System separately?
View all articles in “Skincare System”
Skin Conditions
15 articles
How does METRIN treat Acne & Pimples?
How does METRIN treat Combination Skin?
How does METRIN treat Dry Skin?
How does METRIN treat Oily Skin?
How does METRIN treat Large Pores & Blackheads?
How does METRIN treat Wrinkles & Fine Lines?
How does METRIN treat Dark Circles?
How does METRIN treat Dark Spots (Sunspots)?
View all articles in “Skin Conditions”
General
11 articles
Can teenagers use Metrin?
What ages can use Metrin?
Is METRIN using the same formula since 1932?
Why haven’t I ever heard of METRIN?
Is METRIN really 85 years old?
Who is Macil Sumpter?
Is METRIN the same as CLC?
Is METRIN the same as Biogime?
View all articles in “General”
Ordering and Account Management
9 articles
How do I checkout?
How do I sign in to my account?
I forgot my password – how do I login?
How do I cancel an order?
Does the Metrin Skincare System for Him come in more than one size?
Where are the travel or mini size products on the website?
I’m not sure if I have an account
What is the Wish List and how should I use it?
View all articles in “Ordering and Account Management”
Billing
6 articles
How do I update my credit card?
How can I pay for METRIN?
Do you accept payment by check or money orders?
Why can’t I use PayPal to buy METRIN?
Will METRIN charge my credit card without my permission?
Is the METRIN Skincare System a subscription service?
Shipping
11 articles
How do I track my order?
Where does METRIN ship to?
How long will it take for my products to arrive?
How do you calculate your shipping rates?
How do I update my shipping or billing address?
Where does METRIN ship from?
How long will it take for my products to leave your warehouse?
Do I have to sign for my package?
View all articles in “Shipping”
Returns & Guarantees
7 articles
How are Metrin products "Guaranteed"?
Why isn't the 6 Month Promise applicable to all products?
How can I return the Skincare System under the 6 Month Promise?
Will I get all of my money back from returning under a guarantee?
How can I return my order?
30 Day Return Policy
What can I do if my order leaked in transit?
METRIN Rewards
10 articles
How does METRIN Rewards work?
How do I join METRIN Rewards?
METRIN Rewards Dashboard
How many points do I need for a reward?
Member Referral App
How do I earn points with METRIN Rewards?
I ordered - why didn't I earn points?
Where do I enter my birthday?
View all articles in “METRIN Rewards”
Ingredients
26 articles
Where can I find a list of ingredients?
Is METRIN organic?
Is METRIN gluten-free?
Is METRIN cruelty-free?
Is METRIN vegan?
Is METRIN fragrance-free?
Is METRIN dye-free?
Is METRIN sugar-free?
View all articles in “Ingredients”